Privacy Policy

1. Introduction

Welcome to NREMI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate market intelligence platform.

By using NREMI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

When you use NREMI, we may collect:

• Account Information: Name, email address, and profile picture when you sign up using Google OAuth
• Survey Responses: Information about your real estate interests, goals, and preferences
• Chat Messages: Questions and conversations you have with our AI assistant
• Subscription Information: Payment details processed through our payment provider (Paystack)

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, IP address
• Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use your information to:

• Provide Services: Deliver real estate market insights, AI chat responses, and dashboard analytics
• Personalization: Customize content based on your interests and preferences
• Account Management: Create and maintain your account, process subscriptions
• Communication: Send important updates, respond to inquiries, provide customer support
• Improvement: Analyze usage patterns to improve our platform and develop new features
• Security: Detect and prevent fraud, abuse, and security incidents

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Google: For authentication services (Google OAuth)
• Paystack: For payment processing (subscription management)
• Firebase/Firestore: For data storage and chat history
• Anthropic (Claude AI): For AI-powered chat responses

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission using HTTPS/TLS
• Secure authentication using OAuth 2.0
• Regular security audits and updates
• Access controls and monitoring
• Data backup and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at: dev@nremi.app

8. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how you use our platform

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

9. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

NREMI is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Users

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of NREMI after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Terms of Service

This Privacy Policy is part of our Terms of Service. By using NREMI, you also agree to our Terms of Service. For enterprise or custom solutions, please contact us at dev@nremi.app.